Susan Vaillancourt is an independent practitioner with more than a decade of experience. In her current position, she is responsible for writing, strategic public relations counseling and planning, account management, project management, media and analyst relations, and creative planning for all clients. During the course of Susan's career, she has handled marketing communications and public relations activities for high technology, telecommunications, music industry, consumer/retail, and manufacturing companies; as well as non-profit organizations.
Prior to founding SV Communications, Susan was responsible for corporate communications activities for Genuity Inc., an Internet services provider. When the company filed for bankruptcy and simultaneously announced its acquisition by Level 3 Communications in the fall of 2002, she served as an integral member of the team that handled media, employee, and analyst relations. At the completion of the sale, Susan joined Level 3, where she led internal communications activities including those related to the Genuity integration, a significant corporate reorganization, and the acquisition of Telverse Communications, a wholesale Internet Protocol communications service provider.
Previously, Susan handled marketing initiatives and worldwide public relations strategy and programs for Davox Corporation, now Concerto, Inc.; and regional marketing and public relations activities for GameWorks , a joint venture between DreamWorks, Universal Studios and Sega.
Susan began her career at Temerlin McClain, formerly the largest advertising and public relations agency in the Southwest, where she held positions of increasing responsibility. There, Susan worked with a number of consumer/retail clients including AT&T, American Airlines IdeAAs in Action, Collin Street Bakery, The Forum at the Woodlands, Global Industrial Technologies, Inc., Grapevine Mills, JCPenney , Long John Silver's, Marriott's Brighton Gardens, NationsBank, NationsCredit , Rauscher Pierce Refsnes , Inc., Snelling Personnel, and William M. Mercer.
Susan has worked closely with national and regional publications such as The Wall Street Journal, USA Today, The New York Times, San Jose Mercury News, The Boston Globe, Boston Herald, Boston Business Journal, The Dallas Morning News, Fort Worth Star-Telegram, and the Dallas Business Journal, among others. She has also placed a number of stories on major radio and television stations nationwide, including "The Today Show" on NBC and the "Crook and Chase" show on FOX.